Refunds, Returns and Alterations

At Bojamiley, every piece is made with care and attention to detail. Because our garments include bespoke, made-to-order and ready-to-wear pieces, our return and alteration policies differ depending on the type of order.

Bespoke Bridal and Cultural Couture

Our bespoke bridal and cultural couture pieces are created specifically for you and made to your measurements, making them unique and generally unsuitable for resale.

For this reason, bespoke and made-to-measure orders are not eligible for a refund simply because you have changed your mind or no longer require the garment.

However, we understand that fit is especially important when it comes to bridal and occasion wear. We therefore accept returns of made-to-order gowns for fit adjustments and readjustments, subject to our alteration allowance.

If your gown requires an adjustment after delivery, please contact us as soon as possible. We will assess the required alterations and advise you on the next steps. Alterations may include adjustments to areas such as the bust, waist, hips, length, straps, neckline or other fit-related areas, depending on the construction of the garment.

The alteration allowance applies to reasonable fit adjustments. It does not cover changes that substantially alter the original design, style or specifications requested by the customer.

For brides outside Nigeria, we may also advise on suitable local alteration arrangements where necessary.

Faults and Workmanship

If your bespoke or made-to-order garment arrives with a manufacturing fault, fabric defect or workmanship issue, please contact us within 7 days of delivery and provide clear photographs of the issue.

Where the issue is confirmed to be a fault attributable to Bojamiley, we will assess the garment and, where appropriate, arrange for a repair, alteration or remake.

Deposits and Cancellations

A 70% deposit is required to commence a bespoke or made-to-order order.

The remaining 30% balance is payable before the garment is completed and released to the customer.

Once production has commenced, the deposit is non-refundable, as materials, labour and production time will already have been committed specifically to your order.

If a wedding or event is postponed, please contact us as soon as possible. We will work with you to determine whether the original production schedule can be adjusted. A postponement does not automatically entitle the customer to a refund of the deposit.

Any additional costs resulting from significant changes to the original order, measurements, design or production timeline may be discussed with the customer before the changes are made.

Ready-to-Wear

Ready-to-wear pieces may be returned within 30 days of delivery, provided that the item is:

• Unworn and unused

• In its original condition

• Returned with all original tags attached

• Free from stains, makeup, perfume, alterations, damage or signs of wear

• Returned with its original packaging where applicable

Eligible ready-to-wear returns may be accepted for a refund or exchange.

Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

Refunds will be processed to the customer’s original payment method after the returned item has been received and inspected. Processing times may vary depending on the payment provider or financial institution.

Items that have been worn, washed, altered, damaged or returned without their original tags may not qualify for a refund or exchange.

International Returns

Customers returning items from outside Nigeria should contact Bojamiley before sending the package.

International returns should be sent using a tracked and traceable delivery service to:

Bojamiley
No. 13 Victoria Street
Ojota, Lagos
Nigeria

Customers are responsible for ensuring that the appropriate customs and return documentation is completed correctly.

Any customs duties, taxes or charges incurred when returning an item to Nigeria are the responsibility of the customer unless the return is due to an error or confirmed fault on our part.

Please retain your tracking information until your return has been received and confirmed by Bojamiley.

Important Information About Measurements

Customers are responsible for providing accurate measurements where measurements are requested for a bespoke or made-to-order garment.

Where measurements are provided incorrectly by the customer, any additional alterations required as a result may incur additional charges.

Our team may contact you if we identify measurements that appear inconsistent or require clarification before production begins.

How to Request a Return or Alteration

Before sending any item back to us, please contact our team so we can guide you through the appropriate return or alteration process.

For alteration requests, please provide your order details and, where possible, photographs showing the area that requires adjustment.

Contact Us

For questions about refunds, returns, alterations or your order, please contact us through:

WhatsApp: +234 813 365 1906
Email: info@bojamiley.com
Alternative Email: bojamiley@gmail.com

We are committed to making your Bojamiley experience as smooth as possible, from your first consultation to the final fitting.